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Email address not recognised

Details
Category: LOGIN QUESTIONS

Some people find that when their browser automatically fills in the email address for them, it will not log them in. You need to delete the automatically entered email address and re-type it in - this usually fixes the issue.

Or

Did you register your email address with a typing mistake? This happens a lot! You should verify your email address when you sign up, but initially this facility wasn’t in place, so it may be that there is an error.

Email addresses cannot currently be changed (even incorrect ones), but you can still use them to login. However, you can now add a preferred email address to your profile – this is the email address we will use to contact you and send you newsletters.

If you believe this may be the case, please visit use our support form to contact us. Please select LOGGING IN/ REGISTRATION ISSUE as the topic.

I cannot login

Details
Category: LOGIN QUESTIONS

Below are the most common causes/fixes for logging in problems:

  • Rogue blank spaces at the end or beginning of email addresses, please check your email address carefully and delete any trailing or leading spaces
  • Autofill has entered the wrong email address or password, please check the email carefully and retype the password instead of relying on the Autofill option.
  • You registered using a different email address, please check and try again.
  • Forgotten or incorrect password, use our password reset option to set a new password.
  • If all fails and you still need help, please use our support form to contact us. Please use the topic LOGGING IN/ REGISTRATION ISSUE to help us deal with your query more efficiently.

Password not working

Details
Category: LOGIN QUESTIONS

As with the email address, some people find that when their browser automatically fills in the password for them, it doesn't work. Delete the automatically entered password and re-type it in - this usually fixes the issue.

If you cannot remember your password, you can reset it here. Or click here for more information about how to reset your password. 

If you still need our help with logging in please message us via our support form using the topic LOGGING IN/ REGISTRATION ISSUE.

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