We are incredibly grateful for any donations. However, sometimes our participants confuse making a donation with becoming an Associate, which are not the same.

In order to get a printed, plastic ID card, our system needs to recognise you as a subscribing Associate rather than a free Participant, which is done from the Associate link on your PROFILE page, under the ID cards.

The Donate button is only found on the HOME page of www.vaxcontrolgroup.com before you are logged in. If you clicked the Donate button to become an Associate, it will not link to your account, or ask for a delivery address for your card/s, however, if you want to become an Associate (but donated instead), this is what we need you to do:

  1. Log in and become an Associate
  2. Go to SUPPORT (choose DONATION QUERY as the topic) and explain that you have donated, but then joined as an Associate
  3. We will refund your donation manually.